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Shipping & Returns

 

POSTAGE

We aim to despatch your purchase within 2-3 working days. We are open Monday to Saturday so any orders received after lunchtime on Saturday will not be processed until the following Monday.

You will be contacted if something is out of stock or there are any unforeseen circumstances with your order.

All parcels will be sent by the Isle of Man Post Office and delivered by your postman. As we are on an Island, planes and shipping can be delayed due to poor weather. If your parcel has not arrived within 7-10 days and is not at your local sorting office please let us know. Obviously, the further away you are, the longer your parcel can take to reach you, so if you have a specific time-frame in mind, please contact us to discuss delivery options. There may be a higher charge for specified delivery times.

                                                               Order Value               P&P

Isle of Man, UK and Channel Islands-      less than £35.00          £3.50

                                                           over £35.00                 Free postage

                                                                 Over £30.00              free

 

Europe and EU Countries                       less than £15.00             £5.00

                                                              £15.00-£30.00             £8.00

                                                              £30.00-£50.00           £13.00

                                                                  Over £50.00               free

 

Rest of the World                                   less than £15.00            £13.00

                                                               £15.00-£30.00           £15.00

                                                               £30.00-£60.00           £18.00

                                                                   Over£60.00              free

RETURNS

We have tried to get the best images possible of all our products. However, colour, particularly of fabrics is difficult to reproduce accurately and may vary slightly from that displayed on your screen.

To avoid potential returns, if you have any questions about a product you may wish to purchase please contact us on 01624 813382 or e mail sweetginger@live.co.uk

Please note that cut lengths of fabric, ribbon, trim and haberdashery cannot be returned unless they are faulty.

If you have received other goods that you may wish to exchange, please contact us to discuss this.

Refunds can only be given on goods that are proven to be faulty, please contact us before returning.

In either case, goods must be returned to us within 14 days of receipt, unused and within the original packaging if applicable. You are responsible for the return postage so it is advised that you obtain proof of postage to help you in the event of a postal delay or loss of the item in transit. Please note we are not responsible for the item until it reaches us. In the event of the goods being found to be faulty we will refund their cost to you and the postage.

As this is a new website there may be teething problems. Please be patient with us!

We promise to do our best.

Julie and Ciara x

 

 

POSTAGE

We aim to despatch your purchase within 2-3 working days. We are open Monday to Saturday so any orders received after lunchtime on Saturday will not be processed until the following Monday.

You will be contacted if something is out of stock or there are any unforeseen circumstances with your order.

 

All parcels will be sent by the Isle of Man Post Office and delivered by your postman. As we are on an Island, planes and shipping can be delayed due to poor weather. If your parcel has not arrived within 7-10 days and is not at your local sorting office please let us know.

 

We would like to keep the postage and packaging costs as fair as possible. As this is a new website we will monitor costs and reassess after a suitable period.

  

    Order Value         P&P

Isle of Man, UK and Channel Islands-      less than £15.00            £2.00

          £15.00-£30.00            £3.00

              Over £30.00              free

 

Europe and EU Countries        less than £15.00             £5.00

         £15.00-£30.00             £8.00

         £30.00-£50.00           £13.00

             Over £50.00               free

 

Rest of the World      less than £15.00              £8.00

        £15.00-£30.00            £13.00

        £30.00-£50.00            £18.00

Over £50.00             free

 

RETURNS

We have tried to get the best images possible of all our products. However, colour, particularly of fabrics is difficult to reproduce accurately and may vary slightly from that displayed on your screen.

To avoid potential returns, if you have any questions about a product you may wish to purchase please contact us on 01624 813382 or e mail sweetginger@live.co.uk

Please note that cut lengths of fabric, ribbon, trim and haberdashery cannot be returned unless they are faulty.

 

If you have received other goods that you may wish to exchange, please contact us to discuss this.

 

Refunds can only be given on goods that are proven to be faulty, please contact us before returning.

 

In either case, goods must be returned to us within 14 days of receipt, unused and within the original packaging if applicable. You are responsible for the return postage so it is advised that you obtain proof of postage to help you in the event of a postal delay or loss of the item in transit. Please note we are not responsible for the item until it reaches us. In the event of the goods being found to be faulty we will refund their cost to you and the postage.

 

As this is a new website there may be teething problems. Please be patient with us!

We promise to do our best.

 

Julie and Ciara x

 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.